Returns & Exchanges
We want you to love your Hasbro Leather purchase. Online and in-store purchases may be returned or exchanged within 14 days when they are new and unused.
Bought Online
Orders from hasbroleather.com — returns & exchanges within 14 days.
Bought In-Store
Norwalk shop purchases — returns & exchanges within 14 days, with receipt.
Online Returns & Exchanges
Return Window
Requests received after 14 days cannot be accepted.
Return Eligibility
To qualify for a return or exchange, items must be:
- Unworn and unused
- In original condition with all tags attached
- Free of odors, stains, or damage caused after receipt
- Accompanied by your original order confirmation
How to Return or Exchange
Contact Us
Reach out within 14 days of delivery at (203) 846-2603 or via our Contact page.
Share Details
Provide your order number and the reason for your return or exchange.
Get Approved
We’ll confirm eligibility and send you return instructions.
Ship It Back
Send the item back using a trackable carrier.
Return Shipping
The customer is responsible for return shipping costs. We recommend a trackable service (UPS, FedEx, or USPS Priority Mail). Hasbro Leather isn’t responsible for items lost or damaged in return transit.
Refund Timeline
Once your return is received and inspected, we process your refund within 5–7 business days to the original payment method. Shipping charges are non-refundable.
Defective or Incorrect Items
If you received a defective item or the wrong product, contact us within 7 days of delivery. We’ll cover return shipping and send a replacement or issue a full refund — your choice.
In-Store Purchases
In-store purchases are eligible for return or exchange within 14 days. Items must be:
- Unworn and unused
- In original condition with tags attached
- Presented with your original store receipt
How It Works
Bring the item and receipt to our store and a team member will help you with a return or exchange. Please call ahead at (203) 846-2603 to confirm the item you’d like to exchange for is in stock.
Return Conditions
All products follow the same return window
- Contact us within 14 days of delivery or in-store purchase
- Items must be new, unused, and in original condition
- Customers pay return shipping for standard returns and exchanges
- Refunds are issued after inspection; allow 5–7 business days after the item reaches us
Returns FAQs
How do I exchange an item for a different size?+
How long do refunds take?+
Who pays for return shipping?+
Can I return a custom or made-to-order item?+
Need to start a return?
Call (203) 846-2603 or reach us via the Contact page — we’re here to help.
Contact Us